Privacy Policy

Information We Collect

When you visit HG SHOP, place an order, contact us, or otherwise use our website, we may collect information such as your name, email address, phone number, billing and shipping address, order information, and other information you choose to provide.

We may also automatically collect certain technical information about your device and use of our website, such as IP address, browser type, device information, pages visited, and interactions with our website.

How We Use Your Information

We may use the information we collect to process and fulfill orders, provide customer support, communicate with you about your purchases, improve our website and services, prevent fraud, maintain security, and comply with applicable legal obligations.

Payments

Payments are processed through third-party payment providers. HG SHOP does not directly store complete payment card information when payments are handled by these providers. Payment information is processed according to the privacy and security practices of the applicable payment provider.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use our services, improve the shopping experience, and support analytics, security, and marketing features where applicable.

You may be able to manage certain cookie preferences through your browser settings or any cookie controls made available on our website.

How We Share Information

We may share information with service providers that help us operate our business, including payment processors, website and e-commerce providers, shipping and fulfillment partners, analytics providers, and customer support services.

We may also disclose information when required by law, to protect our rights or users, or to prevent fraud and security threats.

We do not sell personal information for money.

Data Security

We use reasonable administrative and technical measures designed to protect personal information. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, enforce agreements, and comply with legal obligations.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include requesting access, correction, or deletion of your information, as well as other rights provided by applicable privacy laws.

To submit a privacy-related request, please contact us through our Contact Us page. We may need to verify your identity before processing certain requests.

Third-Party Services

Our website may contain links to or use services provided by third parties. Their privacy practices are governed by their own policies, and HG SHOP is not responsible for the privacy practices of third-party websites or services.

Children's Privacy

HG SHOP is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. Updates will be posted on this page with an updated effective date when appropriate.

If you have questions about this Privacy Policy or how your personal information is handled, please contact us through our Contact Us page.