Return Eligibility

We want you to be satisfied with your purchase. If you experience an issue with your order, please contact HG SHOP as soon as possible after receiving your item.

To be eligible for a return, the item must generally be unused, in the same condition in which it was received, and in its original packaging when applicable. Certain products may not be eligible for return due to hygiene, safety, or other restrictions.

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Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us with your order information and clear photos of the product and packaging. We will review the issue and provide the appropriate next steps.

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Return Requests

Before returning any product, please contact our customer support team. Returns sent without prior authorization may not be accepted. Return instructions and the appropriate return address will be provided after your request has been reviewed.

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Refunds

Once an approved return is received and inspected, we will notify you about the status of your refund. If approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

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Return Shipping

Return shipping costs may vary depending on the reason for the return. If the return is related to a damaged, defective, or incorrect item, please contact us before shipping the product back so we can provide the appropriate instructions.

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Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible. We cannot guarantee that changes or cancellations will be possible once an order has entered processing or has been shipped.

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Non-Returnable Items

Certain items may not be eligible for return, including products that have been used, damaged after delivery, personalized items, or products subject to hygiene or safety restrictions.

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Need Help?

If you have any questions regarding a return or refund, please contact us through our Contact Us page and include your order information so our support team can assist you